Management of master data, settings and configurations
The ETACS system complies with any invoicing tool requirements including the maintenance of tour operator data – from types of products, and cancellation conditions to individual commission scales.
Address Management
- Free definable types of addresses, salutations, customer categories, academic titles
- Customer based fee groups
- Selection of marketing criteria
- Implying of booking history
- Substantial event management (entering entire customer contacts)
- Document management with reprint tool
- Adjustable rules for CRM actions such as automatic SMS prior to departure, Welcome Back letter, birthday greetings, christmas cards, newsletters via e-mail, fax, letters etc.
- Combination of criterias of customers, bookings, events, marketing
- Export of data to fullfilment center or lettershop possible
- Automatic reminder as to overdue tasks etc.
- Integrated tables for 3-letter-codes, bank codes, zip codes, airline 2-letter-codes, individual chart of accounts, etc.
- Tour operator base: types of products, canellation conditions and commission scales, suggestions for account allocations
- payment due dates, types of payment, and many more fine tunings.
Booking Management
- Manual data entry possible
- Automatic calculation of fees and cancellation fees
- Recording of customer payments: manual, EC- Cash, Online, online credit card payments or bank draft
- Unlimited no. of prices per service, unlimited no. of participants, and services per booking
- Detail masks for various types of services (flight, hotel, rental car, packages, insurance, ferry, transfer, bus etc.)
- Control of option bookings
- Creating bid packaging possible
- Assignment of single customers to single services possible
- Travel document management
- E-Mail or fax and printing of: offer, reservation, booking confirmation, delivery note, invoice
- Travel documents (voucher, ticket deposit, etc.), itinerary, cover letter for travel documents and many more
- Many more document types, fax, SMS etc.
- Affiliate system with own affiliate letterhead
- Automatic fees upon import of data from GDS/CRS
- Discount system
- Commission system and commission settlement for sub-offices and travel agents
- Substantial management of user and right groups
- Client and affiliate ability
- Free definable statistics and CRM criteria
- Table of currencies
- Follow-up system: free deadlines, deadlines based on customer or booking
- E-mail signatures, e-signatures
- Direct interface to travel insurance providers
- Bank draft
- Direct connection to credit card providers (PCI DSS compliant)
- free definable fax, mail, text modules (based on tour operators and bookings), service price texts and many more.
- Offer management
- Multi-lingual software, user based definable. Individual language/text management
- Interfaces to CRS/GDS: Amadeus, AmadeusRail, Atlantis, Aurora, BTN, Buma, Elvia, ERV, EtacsFerry, Galileo,GalileoRail, GTA, HMV, hotel.de, IrisPlus, Kuschick, MagicRes, Merlin, Onesto, ratiosoft, Sabre, Toma,
TomaIrisPlus, Traffics, Traveltainment, Turista, Worldspan, Ypsilon