Customer Relationship Management

Well maintained customer addresses are the core of any travel agency. With the ETACS adress administration you can manage private, corporate and travel agencies adresses. ETACS conducts complex selections in an easy and uncomplicated manner. If requested it transfers the data even to fulfillment centers or a letter shop and reminds you as to overdue tasks.

  • Selecting the marketing criterias
  • Including the booking history
  • Substantial event and to-do management
  • Document management with reprinting tool
  • Adjustable rules for CRM actions such as automatic SMS prior to departure,br />Welcome back letter, birthday greetings, Christmas cards
  • Newsletter via e-mail, fax, letter etc.
  • Combination of criterias customer, booking, events, marketing
  • Transfer of data to fullfillment center or Lettershop possible
  • Automatic reminder for overdue tasks etc.